Privacy

This Privacy Statement covers the privacy practices that Datamethod employs when providing support, consulting, or hosting services (the “Services”) to Datamethod clients through Datamethod’s Software products and Software-as-a-Service solutions (“Software Offerings”). Datamethod established this Privacy Statement to clarify Datamethod’s role as a processor where Datamethod processes services data on behalf of Datamethod clients through Datamethod’s Software Offerings.

Services data (“Services Data”) is data that Datamethod is provided access to in connection with the Software Offerings and the related Services, such as data accessed through a Software-as-a-Service environment or data accessed through test, development and production environments. Datamethod treats Services Data in accordance with the terms and conditions set forth in the Datamethod agreement for the Software Offerings and related Services with the Datamethod client.

Services Data Use. Services Data may be accessed and used to fulfill the requirements specified in the Datamethod customer agreement for Services or Software Offerings. Datamethod technical staff may require periodic access to Services Data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of Services Data created as a necessary part of this process are only maintained for time periods relevant to those purposes. Datamethod may also be required to provide personal information to comply with legally mandated reportings, disclosure or other legal process requirements. Datamethod reserves a limited right to disclose any personally identifiable information we receive if required by law or valid order of a court or other governmental authority, or if needed to protect the health and safety of Datamethod employees, a client’s employees, or the general public.

Datamethod may transfer and access Services Data globally as required for the purposes specified above. If Datamethod hires subcontractors to assist in providing Services, their access to Services Data will be consistent with the terms of the relevant Datamethod customer agreement and this Datamethod Software Products and Software-as-a-Service Privacy Statement.

Datamethod does not use Services Data except as stated above or as provided in the relevant Datamethod customer agreement. Datamethod may process Services Data, but does not control a Datamethod client’s information collection or use practices for Services Data. If an Datamethod client provides any Services Data to Datamethod, the client is responsible for providing any notices and/or obtaining any consents necessary for Datamethod to access and use Services Data as specified in this statement and the Datamethod customer agreement.

Datamethod’s access to Services Data is based on job role/responsibility. Services Data residing in Datamethod hosted systems is controlled via an access control list (ACL) mechanism. As Datamethod clients control access to Services Data by its end-users, end-users should direct any requests related to their personal information to Datamethod clients.

Certain Datamethod Software Offerings may provide Datamethod clients the ability to collect personal information, via cookies and other technologies, from their end-users. Datamethod clients should seek their own legal advice about any laws applicable to their collection of such information, so that Datamethod clients can be sure that they are complying with those laws, including providing any required notices and obtaining any required consents.

Modifications to Statement. Datamethod reserves the right to modify or supplement this Datamethod Software Product and Software-as-a-Service Privacy Statement at any time. The most recent version of the Datamethod Software Product and Software-as-a-Service Privacy Statement will appear on this website with the relevant modification date. If you have any questions about this Privacy Statement or the practices of this site, you can contact: Datamethod Corporate Privacy Contact at: compliance@datamethod.com

Current as of January 1, 2017.